Cancelling your order

You have the right to cancel your order within seven working days of delivery. The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.

To cancel your order you can email us at customer.services@thegardencentregroup.co.uk with your instructions, entering the words ‘Order cancel’ in the subject title, or write to us within 7 working days of delivery of your items, quoting your order number. We will issue you with a returns number. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the goods to us in their original packaging, quoting the returns number. We will provide you with a returns address when we issue your returns number. Please do not send goods directly to our Customer Services team. We advise that you return any goods using registered post in order to ensure their safe return.

We will only refund the purchase price (if we have received payment of the price) when we have received the goods from you in an undamaged state. Returns will be at your cost.