Returning Your Order

Faulty Goods

If you discover the goods are faulty, you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by asking you to return the goods to us or by sending a nominated person to inspect the goods in your possession to assess whether the goods are faulty.

If we agree with you that the goods are faulty, and that the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal receipts for this purpose.

Incorrect Goods

If we send you incorrect goods, you must notify us as soon as you discover the mistake and within a reasonable period of time. We will either arrange for our carrier to collect the goods from you or ask you to return the goods to us by post or at our sole option, ask you if it is convenient to return the goods to one of our garden centres.

We will either, at your choice send you the correct items as soon as possible after receipt of the returned goods or refund the price of the goods and delivery unless if, following our request and your agreement, you return the goods to one of our garden centres, we will replace them there.